ZOOM BLOG: AI in workforce engagement management – 5 steps to success

Implement AI in workforce engagement management with these five practical steps for success.

AI to alleviate, assist, and automate in the contact center… That’s just one of the points emphasised by industry expert Juanita Coley, as she shares her practical tips for implementing AI to empower agents and please customers.

This blog comes in the form of an interview with Amy Roberge, Head of Global CX solutions at Zoom, with Juanita sharing her thoughts on topics such as:

How the workforce management landscape has evolved
The transformative role played by AI in this space
The process for delivering ROI out of any AI implementation

AI in workforce engagement management – 5 steps to success