ZOOM BLOG: AI in workforce engagement management – 5 steps to success

Implement AI in workforce engagement management with these five practical steps for success.

ZOOM BLOG: Introducing Zoom Contact Center

Explore the innovative Zoom Contact Center, an omnichannel solution optimised for video, supporting voice, SMS, and webchat for enhanced customer engagement.

Sifted report: Work shift – how to create the AI-powered office of the future

Discover key strategies to implement AI in your office, shaping the future workspace.

ZOOM BLOG: How to be more productive – removing the barriers to getting work done

Identify and remove productivity barriers in your contact centre with this eBook, offering practical steps to enhance work efficiency and performance.

CX Network report: Leveraging the modern contact center for CX strategy

Explore trends in CX for 2024 and their impact on contact centres, covering multimedia services, automation, AI, and hyper-personalisation, with insights from leading organisations.

HBR: AI at work – enhancing employee engagement and business success

Explore how AI enhances employee engagement and drives business success in the workplace.

ZOOM BLOG: New survey shows consumers want more from customer support

Discover how changing consumer expectations are shaping customer support, emphasizing automation, video support, and the link between CX and revenue.