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ZOOM BLOG: New survey shows consumers want more from customer support
Discover how changing consumer expectations are shaping customer support, emphasizing automation, video support, and the link between CX and revenue.
With this 5-minute read, you’ll find the latest opinion on how changing expectations for customer support is shaping CX trends. The blog covers a range of topics, including:
How automation is emerging as a key trend in CX
The growing demand for video support
Recognising the tie between CX and revenue
In addition, there’s also a section on creating better agent experiences. A conversation starter for defining what’s possible and how to get there.
Access now and discover what consumers are asking for, and how CX leaders can respond with interest!
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